Hot Tubs sales, supplies and service. Pool sales, service, pool renovations - Ottawa, Ontario

2023 Highbury Pools Onground Kidney Straight Back Pool

Great job this year. Stephane and his crew were very professional and did a great job. I would appreciate to have Stephane to open and close my pool from now on

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Patrick Lenouvel

The technician team of Stephane Desjardins is extremely good in doing pool closings for Mermaid Pools. They also did jet replacements on my pool in ground pool two years ago. This team is first class and I would highly recommend them. Very happy here I would give them an 11/10 note. I can only hope that Mermaid sends me this Team every year !!

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Jean E Guertin

The technician, Steph, was experienced and efficient. He listened to my observations and administered a pressure test on the system to determine the cause of our pool issue. He also set up a temporary fix to allow us to use the pool properly until the final repair could be completed.

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Al Rozman

This was the 3rd pool that we’ve purchased at Mermaid, and it was by far the best experience that we’ve had. Adrian is very friendly, professional and extremely knowledgeable. He answered all of our questions and concerns and provided us with sound information in order to help us select the best pool for our needs. The pool installer team is second to none ; they were absolutely AMAZING. They were extremely friendly and courteous,knowledgeable and professional. They worked very hard and explained every step of the process very clearly. We cannot say enough good things about our experience. Thanks to everyone,

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Mike Picard

Karan was very helpful during a recent visit. She was mentoring and training new staff. She was kind patient and always takes the time to explain things to those of us not fluent in spa maintenance.

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Phil D

Fantastic service! Steph was professional and very knowledgeable, quickly located the issue and fixed it. Highly recommended!

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Alexandro Carranza

Great job this year. Stephane and his crew were very professional and did a great job. I would appreciate to have Stephane to open and close my pool from now on

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Patrick Lenouvel

The technician team of Stephane Desjardins is extremely good in doing pool closings for Mermaid Pools. They also did jet replacements on my pool in ground pool two years ago. This team is first class and I would highly recommend them. Very happy here I would give them an 11/10 note. I can only hope that Mermaid sends me this Team every year !!

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Jean E Guertin

The technician, Steph, was experienced and efficient. He listened to my observations and administered a pressure test on the system to determine the cause of our pool issue. He also set up a temporary fix to allow us to use the pool properly until the final repair could be completed.

Placeholder Image of Customer
Al Rozman

This was the 3rd pool that we’ve purchased at Mermaid, and it was by far the best experience that we’ve had. Adrian is very friendly, professional and extremely knowledgeable. He answered all of our questions and concerns and provided us with sound information in order to help us select the best pool for our needs. The pool installer team is second to none ; they were absolutely AMAZING. They were extremely friendly and courteous,knowledgeable and professional. They worked very hard and explained every step of the process very clearly. We cannot say enough good things about our experience. Thanks to everyone,

Placeholder Image of Customer
Mike Picard

Karan was very helpful during a recent visit. She was mentoring and training new staff. She was kind patient and always takes the time to explain things to those of us not fluent in spa maintenance.

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Phil D

Fantastic service! Steph was professional and very knowledgeable, quickly located the issue and fixed it. Highly recommended!

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Alexandro Carranza

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