Hot Tubs sales, supplies and service. Pool sales, service, pool renovations - Ottawa, Ontario

Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario
Minimalist Rectangular Swimming Pool w/ Steps in Ottawa, Ontario

    Brian, at the Merivale Rd. location is terrific to deal with. His product knowledge, service and pleasant demeaner is appreciated.

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    Paul Coyle

    I would like to thank everyone we dealt with during our pools renovations! A shout out to Myrtle for her help with ordering our liner, new pump, filter and Ionizer. To the team that replaced the liner - it looks amazing! To the team that installed the new pump etc...great job! And another shout out to Steph who went above and beyond solving the leak that our 20+yr old pool had. We are very happy and will enjoy what is now a brand new pool (essentially) for many years to come!

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    Lisa Ralph

    K&K were amazing! As new pool owners we were overwhelmed. They showed us all the basics and even came back on their day off to reprogram the panel! Thank you for the great service and experience!

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    Michelle Campbell

    We just had Steph and his team over to install a new pool filter and ionizer. They were very professional and did the installation very quickly. Steph provide great instructions for using the new equipment.

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    Christine Michaud

    Just had Eric and another technician (Never got his name) show up to open my pool for the season. They showed up early. They were very polite and took the time to do the job. They treated everything with care....My stairs are not normal stairs (very heavy) They never rushed the job and they made sure they were installed properly. I use Mermaid every year for my opening and closing. Its customer service like Eric provided today that keeps me as a return customer. Looking forward to turning everything on and start the swimming season. Not sure if I wrote a review for my purchase. We purchased the pool in summer of 2020 when things were far from normal. The sales team were great right down to delivery and installation. We were dealt a few bad cards thanks to COVID with installation dates and the supply of heaters. In the end we got our pool and heater. Mermaid was great getting the job done and keeping the lines of communication open. After the first year I had a piece crack near the jet and Mermaid was quick to replace it under warranty. After the first winter the ground shifted and Mermaid once again was quick to get it back to normal at the end of the season. This summer will be our 4th summer and we couldn't be happier.

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    James Crant

    Kelsey and Kayla visited us yesterday to undertake our regular pool maintenance. As this is only our second summer with a pool, they took the time to explain each of the tasks that they performed, adding considerably to our knowledge and understanding. They represented Mermaid in an efficient and professional manner. We look forward to their next visit. David and Rosemary

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    Rosemary McCaffrey

      Brian, at the Merivale Rd. location is terrific to deal with. His product knowledge, service and pleasant demeaner is appreciated.

      Placeholder Image of Customer
      Paul Coyle

      I would like to thank everyone we dealt with during our pools renovations! A shout out to Myrtle for her help with ordering our liner, new pump, filter and Ionizer. To the team that replaced the liner - it looks amazing! To the team that installed the new pump etc...great job! And another shout out to Steph who went above and beyond solving the leak that our 20+yr old pool had. We are very happy and will enjoy what is now a brand new pool (essentially) for many years to come!

      Placeholder Image of Customer
      Lisa Ralph

      K&K were amazing! As new pool owners we were overwhelmed. They showed us all the basics and even came back on their day off to reprogram the panel! Thank you for the great service and experience!

      Placeholder Image of Customer
      Michelle Campbell

      We just had Steph and his team over to install a new pool filter and ionizer. They were very professional and did the installation very quickly. Steph provide great instructions for using the new equipment.

      Placeholder Image of Customer
      Christine Michaud

      Just had Eric and another technician (Never got his name) show up to open my pool for the season. They showed up early. They were very polite and took the time to do the job. They treated everything with care....My stairs are not normal stairs (very heavy) They never rushed the job and they made sure they were installed properly. I use Mermaid every year for my opening and closing. Its customer service like Eric provided today that keeps me as a return customer. Looking forward to turning everything on and start the swimming season. Not sure if I wrote a review for my purchase. We purchased the pool in summer of 2020 when things were far from normal. The sales team were great right down to delivery and installation. We were dealt a few bad cards thanks to COVID with installation dates and the supply of heaters. In the end we got our pool and heater. Mermaid was great getting the job done and keeping the lines of communication open. After the first year I had a piece crack near the jet and Mermaid was quick to replace it under warranty. After the first winter the ground shifted and Mermaid once again was quick to get it back to normal at the end of the season. This summer will be our 4th summer and we couldn't be happier.

      Placeholder Image of Customer
      James Crant

      Kelsey and Kayla visited us yesterday to undertake our regular pool maintenance. As this is only our second summer with a pool, they took the time to explain each of the tasks that they performed, adding considerably to our knowledge and understanding. They represented Mermaid in an efficient and professional manner. We look forward to their next visit. David and Rosemary

      Placeholder Image of Customer
      Rosemary McCaffrey

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      While every reasonable effort is made to ensure accuracy, due to continuous product improvement, standard features, options, pricing, and specifications may change at any time without notice. Please contact us for current information.