Hot Tubs sales, supplies and service. Pool sales, service, pool renovations - Ottawa, Ontario

Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario
Compact Oval Swimming Pool on Deck in Orléans, Ontario

    We have a hot tub that my husband has been tending but he was away so it was up to me. When I checked it the numbers seemed wrong so went to Mermaid Hot Tub and Pools on 10th Line. A young man, Ryan, immediately offered to help me and when I explained my dilemma, he suggested I bring in a water sample for analysis. I did so and Ryan did the test which provided me with a very detailed set of instructions of how to treat the spa. When my husband returned he said he had never seen the tub looking so good. Today I went back to the store to get a few more chemicals that the instructions suggested for weekly maintenance and was once again assisted by Ryan. While he was in the back looking for a product that they had just received in shipment, another young lady was quick to assist. Ryan is definitely an asset to the company and I am very pleased by the service and products provided.

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    Elizabeth Cerins

    Staff was very helpful finding parts to fix the pool.

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    Simon Létourneau

    I have used several pool companies for my in-ground pool over the years, and so pleased to have switched to Mermaid Pools to install a new liner and filtration system this Spring. Myrtle was efficient and thorough in presenting liner options and the contracting. Denis and his team of technicians were excellent in getting the work done, always on-time, and focused on getting the project finished so I could host a graduation party for my son! Denis, with more than 30 years of experience, solved every issue. Very happy with the final result and service.

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    Tara Preston

    I bought and just had an above ground pool installed few days ago. Everything went smooth and as planned. At the store (Sales), Adrian Campbell was great. He very quickly answered all my very many questions 🙂 via phone, SMS, and emails, and kept me updated about the ongoing promotions. With him, everything was clear from the very start. After signing, things were carefully planned, and timelines were respected. I was even offered to have the installation done before the initial estimated time! Installation went very smooth. I highly recommend this place.

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    Joe BF

    Fantastic experience! From purchasing to recommending a contractor for the foundation and an electrician. After sales device was excellent too. Thought I had a leak and called Adrian. He was ready with a technician two days later. Turned out to be nothing but it was nice to know that they would respond so quickly. All in all - great experience.

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    Mark Allen

    This was the 3rd pool that we’ve purchased at Mermaid, and it was by far the best experience that we’ve had. Adrian is very friendly, professional and extremely knowledgeable. He answered all of our questions and concerns and provided us with sound information in order to help us select the best pool for our needs. The pool installer team is second to none ; they were absolutely AMAZING. They were extremely friendly and courteous,knowledgeable and professional. They worked very hard and explained every step of the process very clearly. We cannot say enough good things about our experience. Thanks to everyone,

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    Mike Picard

      We have a hot tub that my husband has been tending but he was away so it was up to me. When I checked it the numbers seemed wrong so went to Mermaid Hot Tub and Pools on 10th Line. A young man, Ryan, immediately offered to help me and when I explained my dilemma, he suggested I bring in a water sample for analysis. I did so and Ryan did the test which provided me with a very detailed set of instructions of how to treat the spa. When my husband returned he said he had never seen the tub looking so good. Today I went back to the store to get a few more chemicals that the instructions suggested for weekly maintenance and was once again assisted by Ryan. While he was in the back looking for a product that they had just received in shipment, another young lady was quick to assist. Ryan is definitely an asset to the company and I am very pleased by the service and products provided.

      Placeholder Image of Customer
      Elizabeth Cerins

      Staff was very helpful finding parts to fix the pool.

      Placeholder Image of Customer
      Simon Létourneau

      I have used several pool companies for my in-ground pool over the years, and so pleased to have switched to Mermaid Pools to install a new liner and filtration system this Spring. Myrtle was efficient and thorough in presenting liner options and the contracting. Denis and his team of technicians were excellent in getting the work done, always on-time, and focused on getting the project finished so I could host a graduation party for my son! Denis, with more than 30 years of experience, solved every issue. Very happy with the final result and service.

      Placeholder Image of Customer
      Tara Preston

      I bought and just had an above ground pool installed few days ago. Everything went smooth and as planned. At the store (Sales), Adrian Campbell was great. He very quickly answered all my very many questions 🙂 via phone, SMS, and emails, and kept me updated about the ongoing promotions. With him, everything was clear from the very start. After signing, things were carefully planned, and timelines were respected. I was even offered to have the installation done before the initial estimated time! Installation went very smooth. I highly recommend this place.

      Placeholder Image of Customer
      Joe BF

      Fantastic experience! From purchasing to recommending a contractor for the foundation and an electrician. After sales device was excellent too. Thought I had a leak and called Adrian. He was ready with a technician two days later. Turned out to be nothing but it was nice to know that they would respond so quickly. All in all - great experience.

      Placeholder Image of Customer
      Mark Allen

      This was the 3rd pool that we’ve purchased at Mermaid, and it was by far the best experience that we’ve had. Adrian is very friendly, professional and extremely knowledgeable. He answered all of our questions and concerns and provided us with sound information in order to help us select the best pool for our needs. The pool installer team is second to none ; they were absolutely AMAZING. They were extremely friendly and courteous,knowledgeable and professional. They worked very hard and explained every step of the process very clearly. We cannot say enough good things about our experience. Thanks to everyone,

      Placeholder Image of Customer
      Mike Picard

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      While every reasonable effort is made to ensure accuracy, due to continuous product improvement, standard features, options, pricing, and specifications may change at any time without notice. Please contact us for current information.