Hot Tubs sales, supplies and service. Pool sales, service, pool renovations - Ottawa, Ontario

Testimonials

Testimonials

Let Our Customers Speak For Us!

We had a good service experience. Eric was knowledgeable and helpful and made the needed repair.

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Alexandra Evershed

Mermaid Pools have been looking after my pool since 1999. This has included installing new liners, and opening and closing my pool every year. Staff has always been helpful, knowledgeable and very pleasant. The technicians are very friendly and quick at doing their jobs. Steph has been opening and closing my pool for years and was able to get the problem resolved right away today. Eric and his assistant were here promptly at 7:30 on the Saturday morning and did a great job of closing the pool within the hour while there was a light drizzle of rain. Very pleased with the service.

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Barb Stewart

Stéphane remains an outstanding worker. I am pleased again by his excellent pool work. His team was professional too. Stéphane makes me comfortable every times he comes; I know the job will be excellent.

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Sylvain Fleurant

Phil was very professional, knowledgeable and time efficient being well prepared for our meeting to help me make the decisions I needed to make for next springs project

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Iron Lady

The team that came to close the pool this fall 2023 season was excellent. Very polite and professional. Answered all my questions. Diligent work and ensures a clean site after! Would recommend.

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Wendy Winters

Kayla and Kelsie came to close my pool. I specifically requested them as they are always on time, professional, kind, courteous and I love a woman power duo! They did not disappoint. See you next year ladies!

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Chantal Stewart

A great service! Shawn and his associate were very polite and attentive to every minute detail. The team arrived on time and worked quite efficiently on pool closure. Not my 1st season with Mermaid Pools and always a very good experience. Definitely will continue engaging the company in the years to come. Thanks!

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VN

Mermaid has looked after our pool for several years. Generally good service. Stephane has opened and closed the pool very properly. The team checking the pool bi-weekly kept the pool very clean. Thank you to everyone.

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Patricia Padmos

Stephane and team arrived on time for seasonal pool closing, took care of business and left the place in good shape. Thanks.

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CK Stephens

The technician team of Stephane Desjardins is extremely good in doing pool closings for Mermaid Pools. They also did jet replacements on my pool in ground pool two years ago. This team is first class and I would highly recommend them. Very happy here I would give them an 11/10 note. I can only hope that Mermaid sends me this Team every year !!

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Jean E Guertin

Steph was excellent, very informative, and very helpful. It’s always nice to have a kind and friendly technician come to your house and complete a professional project!

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Michael Lewis

Pool closing team was awesome. Great crew all around. Thank you

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Glenn Brown

The whole Mermaid Team is amazing. From communicating with Myrtle on the pool estimate/changes, new pool install to closing of the pool. Everyone was so nice and patient with all my questions. Great job Mermaid.

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Sandra Henderson

Stephane and his 2 assistants arrived this a.m. They were very pleasant and within a short time completed the closing of my pool. Very professional and courteous. It is always a pleasure to know Mermaid Pools are here. Thank you and your team.

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Susan Gifford

Stephane and partner did a great job. Quick, professional and courteous! Best closing ever!

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Michael Yetts

Steph has been closing and maintaining for 10 years plus. Allways on time, and does a great job. Never a problem Thank you

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David Went

Stephane was excellent; very knowledgeable and friendly! Will definitely call them for any future needs

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Jamie Larue

Excellent service all summer. Betty Ann is so kind and always laughing. I want her back next season.

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Teresa Beriault

Thanks to Kelsey and Kayla for helping us again this year with our pool. They are always so helpful and pleasant. Dave and Rosemary

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David McCaffrey

Moved into a house that had a pool and hot tub, so I can’t speak to that ‘hard goods sales or installation services’ side of Mermaid’s business. But. Brian, in the Merivale location, is exactly what I was hoping to find to be my go to for chemicals, parts/accessories/equipment and more than anything - someone I feel I can trust. Someone who is professional, to say knowledgeable would be an understatement, but is happy to take the time, he’s personable and extremely helpful (helps get me whatever I need even if it needs to be ordered/he has to deal with a vendor for me - he makes it happen/follows through and ALWAYS follows up with me). He’s the reason I go back there. He’s totally honest about what he likes or doesn’t, suggestions about products needed and ones that are more optional and helps me try to customize my approach for the pool and hot tub based on the equipment I have (eg ionizer vs saltwater chlorinator, chlorine vs bromine, types of chlorine to shock pool vs oxidizers). I’ve tried the other local stores and have yet to find anyone who matches his level of knowledge and professionalism, the follow through/helpfulness clinches the fact that I have zero interest in going to other Ottawa pool stores. Anytime I walk in there, over the past two years, if I see he’s there, it’s a feeling of watching Walter kronkite vs modern day “reporters/media”. The guy is integrity. 100%. As long as he’s there, I’m a customer and will refer everyone I know. Hope mermaid knows what a huge asset he is.

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K. Hh

K&K were amazing! As new pool owners we were overwhelmed. They showed us all the basics and even came back on their day off to reprogram the panel! Thank you for the great service and experience!

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Michelle Campbell

Smart people Good service Over-complex approach to pool maintenance

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Trevor Wilkins

Staff is always very friendly and knowledgeable. Place is always well stocked and organized. All the staff are friendly and respectful, and knowledgeable. Best place to go for all your pool needs!!

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Rema Hage

Great service from Mermaid pools on Merivale Road. They were on time for my appointment, very professional and answered all my questions while standing in the rain during Covid. Mermaid pools on Merivale is my go to pool place. They are all very patient and knowledgeable about pools and especially with algea issues. No matter how many times I have to go there, they are always kind, respectful and extremely helpful.

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Georges Jeha

Always good service

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Bill Wilson

I called Mermaid Pools for a leak issue and was introduced to their expert, Steph. Although a conventional pressure test wasn't suitable for our setup, Steph swiftly identified the core problem. He was clear, informative, and efficiently resolved the issue. Huge thanks to Steph for his professionalism and expertise. Highly recommend Mermaid Pools, and if you get Steph, consider yourself lucky!

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Saber Ansari

Brian, at the Merivale Rd. location is terrific to deal with. His product knowledge, service and pleasant demeaner is appreciated.

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Paul Coyle

A shoutout to Steph and his team for a great job! Work was done in timely and professional fashion, and service was excellent!

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Wayne Ebata

I deal with Brian Fortey often and he is also great to deal with. Professional, knowledgeable and personable. Always a pleasure!

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Nancy Wayne

Had a great experience with Mermaid for our new above ground pool. Myrtle Myers guided us through everything and answered all our questions while also suggesting alternative products which saved us money. And thanks to the install team, and Jackie for super fast delivery and install. Would recommend!

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Rebecca Remmer

Kelsey and Kayla have been awesome! They finished some plumbing that was left undone and ensured our pool was being filtered. They gave a great show of operations. They came back to fix their plumbing - once they had the required materials. There’s still 1 more piece to be done - but will be done at pool closing. They called ahead and gave an accurate window of arrival. They’ve answered questions over text that I had after their departure.

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Angie Wallace

I went to the Merivale store about a month ago. I was approached by a very friendly and professional sales person. He asked appropriate questions and had us in his office crunching numbers within 15 minutes. He emailed me the quote so I could go home and talk it over. I came back to the store a week later. They gave me a great deal on my pool. They were friendly and professional and made the buying experience easy and pleasant. The pool was then delivered within a couple of weeks and less than a week later it was installed. Total - less than a month between shopping and having a pool in my back yard. Jackie in installation was very professional and helpful. she made it easy to get everything ready and made sure I knew what to expect. The installation crew were very professional and polite. They got the job done quickly. They arrived at 710 am and the pool was full of water and ready by noon. This is the second time dealing with Mermaid. The last time was the same. Great deal and great service by everyone that works here. I highly recommend this store if you are looking for a pool.

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Dino Urbani

Our inground Mermaid pool was installed in 1973 by the original owners of our home (sale order #1588). Remarkably, the pool has withstood the test of time and we have enjoyed it every summer since we moved into the house in 2012. To commemorate the pool’s 50th jubilee, we gave it some TLC along with an overhaul to our patio. We contacted Myrtle at Mermaid in late January who impeccably guided our process for a new liner, some lights, and steps to ease our way into the pool. Myrtle excelled at providing us with timely support and engaging discussions which led us to easy decisions on products and options to consider. Once the project began in early June, we were very impressed with Myrtle’s commitment to our project, and the client support provided by her colleague, Denis. Myrtle deftly handled logistical issues with other services and she made sure that deadlines were kept. Denis, provided superb service for the installation. His deep experience, impressive work ethic, attention to detail and willingness to provide supreme service to clients is unparalleled. We are extremely pleased with the turn-out of our pool and Mermaid’s service. Thank you Myrtle, Denis and the crew at Mermaid!

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Philippe Charest

Betty is great.

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Joan

I would like to thank everyone we dealt with during our pools renovations! A shout out to Myrtle for her help with ordering our liner, new pump, filter and Ionizer. To the team that replaced the liner - it looks amazing! To the team that installed the new pump etc...great job! And another shout out to Steph who went above and beyond solving the leak that our 20+yr old pool had. We are very happy and will enjoy what is now a brand new pool (essentially) for many years to come!

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Lisa Ralph

Greg H sold us a hottub at the Orleans location. He was responsive, friendly and took time to answer all of our questions and find the hottub that was right for us. Thank u!

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Allison Wawryn

Kelsey and Kayla cleaned up a huge mess in our pool after major construction. Amazing service!

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Trevor Wood

I phoned and explained my problem to Peter. Once I sent photos he confirmed that it was fixable. Shawn completed the repairs very quickly was really personable. Great service that I’d definitely recommend.

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Brian Thompson

Great service by Stephan!

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Jean-Christian Prémont

For more than 10 years, I have entrusted the opening, closing and repairs to Mermaid technicians. I have always been satisfied with the punctuality and quality of service provided by the technicians. They always have the necessary parts in stock and good advice to solve the small problems that can arise when you have a swimming pool.

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Luc Carrier

Service like this is hard to find today. The mermaid team was great starting with Dave. He responded to my needs right away and put me it touch with Phil. Phil went out of his way to take care of the issues with my pool robot. He is a great guy, nice to talk with, good sense of humour and professional at all times. He went above and beyond expectations. Mermaid is fortunate to have an asset like Phil. I have no issues in recommending mermaid for your pool needs. Thanks Phil !

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Sonya Fontaine

Alex helped me with what I needed and he was very kind and generous to me! Great experience

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Skyler Traversy Damiano

The technician, Steph, was experienced and efficient. He listened to my observations and administered a pressure test on the system to determine the cause of our pool issue. He also set up a temporary fix to allow us to use the pool properly until the final repair could be completed.

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Al Rozman

Stephane and his mermaid team came over after a call for service for a leaky inground pool. He quickly found the leaking pipe, and replaced the components. Job well done, thank you.

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Patrice Prud'homme

Very knowledgeable, friendly, and patient customer service.

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Joe Dizz

We had a serious issue with a leak - Steph carefully assessed where the issues could lie. He clearly described three different scenarios, the steps for each and associated costing. Steph returned to do the work, he had assessed accurately and completed the work professionally. There was minimal disruption and the leak has been resolved. Thanks Steph for doing such a great job!

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Cathy Rudick

Always a pleasure to visit the retail showroom for supplies and expert advice (Thanks Brian).

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Justin Ledoux

We were looking for information regarding pool heaters and were in contact with Brian. He was more than helpful and very informative. Highly recommend!

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Erin O'Brien

Kelsey and Kayla helped open our pool. They explained in detail how the system works, made the whole presentation very easy to understand, and made me feel confident on how to maintain the pool. They are both very friendly, flexible and care very much for a work well done as well as build a positive client care relationship. Look forward to having them again at the end of the season! Thank you so much for such a great first experience.

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Daniela Bara

Fantastic service! Steph was professional and very knowledgeable, quickly located the issue and fixed it. Highly recommended!

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Alexandro Carranza

For my pool opening I specifically requested that Eric be the one to open it. He was at my house last year and ensured that all the fittings were secure so that no leaks would occur inside my shed. He checked everything and it's good to go again this year. Thank you Eric, next year ok!

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Gigi Leveillee

Service was excellent.

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Gerald Stuber

Kelsey and Kayla have been amazing!!! Thank you for going that extra mile and providing excellent customer and professional service!!

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Elsa Flores

We just had Steph and his team over to install a new pool filter and ionizer. They were very professional and did the installation very quickly. Steph provide great instructions for using the new equipment.

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Christine Michaud

Kelsey and Kayla visited us yesterday to undertake our regular pool maintenance. As this is only our second summer with a pool, they took the time to explain each of the tasks that they performed, adding considerably to our knowledge and understanding. They represented Mermaid in an efficient and professional manner. We look forward to their next visit. David and Rosemary

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Rosemary McCaffrey

Steph and his crew do a great job for our pool opening.Steph has been opening & closing our pool for years,and always does a professional job;answers any questions I may have,& works in a timely manner, with efficiency.

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Richard / Debbie Brigden

I have used Mermaid to open and close my in ground pool for the past few years. Steph. is usually my go-to guy. He is amazing! He is always on time and does an awesome job.If there is a problem, he will always take the time to explain what is wrong and what the solution may be. Being a senior citizen, he makes life much easier! Thank you. See you in the Fall!

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Barb Hoffman

Phil (Mermaid) worked closely with my wife and I to select and install our semi-inground pool a year ago. Pool opening was such a breeze with Kayla and Kelsey - they were wonderful and explained as they went along. I requested them explicitly for our closing last year! Great team to work with! Thank you.

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Sameer Sultan

We’ve been using the pool opening and closing services for several years. Eric and his assistant have been showing up for several (if not all) of these service calls. He’s always been on time for the appointments, very courteous and very efficient.

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Cassandra Johnson

Betty was very professional and thorough cleaning and opening our pool!

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Cody Stalker

Kelsey and Kayla are the most professional duo to clean up and start up and close our pool. They know what that are doing and are very knowledgeable, professional, friendly, and caring ladies to do the job right the first time! I highly recommend them to anyone!! Thank you Kelsey and Kayla for making our experience flawless all the time!!!

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Alessandra Abraham

Thanks to Brian for all his help with our pool and hot tub needs. Awesome person to deal with.

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Pierre Guitard

Great experience! Stephane and his crew were punctual, explained the process and also provided me with a few tips.

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Ges Hage

The men who opened our salt water pool did a fast and thorough job and gave me some excellent advice. I highly recommend Mermaid pools.

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Sandra Graham

Steph has been doing it for several years and will like to have him every year.

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Harsh Nath

We are always pleased to see Kayla and Kelsey from Mermaid pools as they are the best in the business. They are never too busy to answer all of our questions and are always working as they go. They are alway on time when they say they are coming and very friendly the entire time. They have taken customer service to a whole new level so much so they convinced me on a robotic pool cleaner that I will be purchasing from Mermaid pools thanks to their recommendations. So I would highly recommend Mermaid pools for your needs and hope you are lucky enough to get the young ladies (Kelsey and Kayla) for your service call. Thanks for making our lives easier.

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Ray Billings

Steph and his team did a remarkable job opening our pool for this year. It tends to be a bit tricky with all the weight from the fallen leaves that accumulate on the tarp, but Steph and his team were very successful. Very impressed! Thank you, Steph.

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Melissa MacDonell

Mermaid pools is so professional and highly recommend them. Betty Ann and Kris did the opening and Betty Ann daughters (K&K) are such hard workers .and so fortunate to have them

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Trudy O'Donnell

Eric provided great service on our pool opening.

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Chantale Johnson

Eric and Matt were great, informative and personable.

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Jason Edwards

Just had Eric and another technician (Never got his name) show up to open my pool for the season. They showed up early. They were very polite and took the time to do the job. They treated everything with care....My stairs are not normal stairs (very heavy) They never rushed the job and they made sure they were installed properly. I use Mermaid every year for my opening and closing. Its customer service like Eric provided today that keeps me as a return customer. Looking forward to turning everything on and start the swimming season. Not sure if I wrote a review for my purchase. We purchased the pool in summer of 2020 when things were far from normal. The sales team were great right down to delivery and installation. We were dealt a few bad cards thanks to COVID with installation dates and the supply of heaters. In the end we got our pool and heater. Mermaid was great getting the job done and keeping the lines of communication open. After the first year I had a piece crack near the jet and Mermaid was quick to replace it under warranty. After the first winter the ground shifted and Mermaid once again was quick to get it back to normal at the end of the season. This summer will be our 4th summer and we couldn't be happier.

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James Crant

We had an incredible experience with mermaid pools...exceptional service . They were fast to help us with our pool needs and helped us with answering all our questions..special thanks to John, Betty Ann and Alec..for their professional service and helping us with our pool issue that was resolved in a amazing timely manner..this team is amazing..so if your looking for a pool , check out Mermaid Pools..my sister Emma and I are extremely grateful..

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Anna Gargaro

5 STARS!! We have used Mermaid for many years now and are always happy! The past 2 seasons we have been lucky (and so grateful) to be serviced by Kelsey and Kayla, they ROCK! Opening and closing our pool; always on time, professional and know their stuff!

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Serena Herbert

Used Mermaid Pools to open my pool, Stephane and team were excellent!

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Stephen Hampton

Eric was great. On time . Awensered all my questions I had regarding starting up my hot tub for the season. Very proffesional. Highly reccomend for all your pool and spa needs.

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Michael Beattie

Eric Ayotte was awesome! On time, happy, and great customer service. Super professional.... Very knowledgeable! Keep him on the payroll ?

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Lloyd Andrew

We had Eric fix our spa couple weeks ago. We was really helpful with answering all our questions and was professional. Excellent service, thank you eric.

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Karl F

Worked with Adrian for the purchase of our pool and I could not be more impressed by his professionalism and quick turn around to emails and phone calls. If you are going to purchase a pool he is the guy to go to. Thank you Adrian for the wonderful service!

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Trish Gibbard

Lyne and John from Mermaid Pools are super helpful, professional and very well-versed on all things hot tub related. They have more than 30 years experience and they care about helping you. I’d 100% recommend going there first if you have an issue or need a part, as they’re the best in town!

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Mimi M

If you’re looking for a hot tub, look no further than Mermaid Pools. But make sure you talk to Adrian. It was because of Adrian’s professional knowledge that persuaded us into buying our Hot tub from Mermaid Pools. Thank you so much Adrian you are a wonderful and smart person, If I could rate this at 10 stars i would. Adrian was such a great help. He did answer all our questions with great understanding and knowledge. Adrian sold us the exact Hot Tub to meet our needs. Again, if you are looking for a Hot Tub. Make sure you speak to Adrian. Wendy and Tim Bird Orleans, Ontario

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Tim Bird

We had a great experience with Adrian and Mermaid Pools. Adrian really went the extra mile, referring us to tradespeople and following up to make sure we had everything we needed for our swim spa. The entire sales experience was great, and Mermaid has been very responsive to set up and maintenance questions.

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Chloe Allaham

Bought a pool from Mermaid in Orleans. Thank you Adrian for your help. You were very informative and easy to talk to.

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MNL

We purchased a hot tub from mermaid pools in Orleans and had a very positive experience with Adrian. He was professional and gave us lots of information on all options and price points. We purchased a tub! The sales experience was very positive, not pushy at all. Can’t wait to get our tub! Thanks again

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Sarah BeyondMuscle

Great job this year. Stephane and his crew were very professional and did a great job. I would appreciate to have Stephane to open and close my pool from now on

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Patrick Lenouvel

Another great service call from Steph. He and his team were prompt, efficient, professional, and provided support and advice. As a new pool owner, these guys take the stress away - they make things so easy and are happy to help. Thank you!

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Alison Salhany

Kayla and Kelsey have provided us with excellent service during the 2023 pool season. Today, they undertook the "closing" (winterization) procedures with their usual efficiency and attention to detail. They operated like a "well oiled" machine, with each one tackling, independently, several of the many required tasks. Knowing that we are relatively new pool owners, they took the time to explain each phase of the operation to us and answered our many questions. We feel that we were very fortunate to have these two young women as our "regular" backyard pool support and look forward to their return next Spring. David McCaffrey

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David McCaffrey

Thank you, Adrian, you are awesome. Great friendly service and knowledgeable. Thank you also to Eric who installed my cover lift. Great job and thank you to Lyne for the delivery and installation planning.

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Mike Lavergne

As the end of summer season is fast approaching, we wanted to thank Kelsey and Kayla for the great service they provided during their maintenance visits this summer. They answered our many questions and were always pleasant and patient. Mermaid Pools is very lucky to have them as employees. R&D

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Rosemary McCaffrey

Bought a pool today cause of this great salesmen Adrian . He explains everything in details. Good to deal with . Great waranty on pools.

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Celine Bissonnette

The Mermaid team (Ethan, Mena, Keiran, Phil and Stéphane) is knowledgeable and knowledgeable about how pools work.

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Jean-Denis Bernier

This was the 3rd pool that we’ve purchased at Mermaid, and it was by far the best experience that we’ve had. Adrian is very friendly, professional and extremely knowledgeable. He answered all of our questions and concerns and provided us with sound information in order to help us select the best pool for our needs. The pool installer team is second to none ; they were absolutely AMAZING. They were extremely friendly and courteous,knowledgeable and professional. They worked very hard and explained every step of the process very clearly. We cannot say enough good things about our experience. Thanks to everyone,

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Mike Picard

Fantastic experience! From purchasing to recommending a contractor for the foundation and an electrician. After sales device was excellent too. Thought I had a leak and called Adrian. He was ready with a technician two days later. Turned out to be nothing but it was nice to know that they would respond so quickly. All in all - great experience.

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Mark Allen

We have a hot tub that my husband has been tending but he was away so it was up to me. When I checked it the numbers seemed wrong so went to Mermaid Hot Tub and Pools on 10th Line. A young man, Ryan, immediately offered to help me and when I explained my dilemma, he suggested I bring in a water sample for analysis. I did so and Ryan did the test which provided me with a very detailed set of instructions of how to treat the spa. When my husband returned he said he had never seen the tub looking so good. Today I went back to the store to get a few more chemicals that the instructions suggested for weekly maintenance and was once again assisted by Ryan. While he was in the back looking for a product that they had just received in shipment, another young lady was quick to assist. Ryan is definitely an asset to the company and I am very pleased by the service and products provided.

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Elizabeth Cerins

I have used several pool companies for my in-ground pool over the years, and so pleased to have switched to Mermaid Pools to install a new liner and filtration system this Spring. Myrtle was efficient and thorough in presenting liner options and the contracting. Denis and his team of technicians were excellent in getting the work done, always on-time, and focused on getting the project finished so I could host a graduation party for my son! Denis, with more than 30 years of experience, solved every issue. Very happy with the final result and service.

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Tara Preston

Staff was very helpful finding parts to fix the pool.

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Simon Létourneau

I bought and just had an above ground pool installed few days ago. Everything went smooth and as planned. At the store (Sales), Adrian Campbell was great. He very quickly answered all my very many questions 🙂 via phone, SMS, and emails, and kept me updated about the ongoing promotions. With him, everything was clear from the very start. After signing, things were carefully planned, and timelines were respected. I was even offered to have the installation done before the initial estimated time! Installation went very smooth. I highly recommend this place.

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Joe BF

Eric was very knowledgeable and helpful. He helped me set up my spa and took the time to answer all my questions. Very kind professional.

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Rachel Fitzsimmons

We recently found our way into Mermaid Pools in Orleans after we were given a wild wait time from Home Depot. Greg was our sales person he was super nice, gave us lots of info and checked in through the process to make sure we were doing well and didn’t have any lingering questions.

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Mariah Landers

Stephan is by far the best pool service tech around. He is extremely knowledgeable, professional, friendly, and helpful. I wouldn’t have anyone else service my pool.

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John Summers

Knowledgeable staff! Got exactly what I needed!

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Cory S

Greg Higgins sold us a Bullfrog Spa and provided us with amazing professional service and advice. He is extremely knowledgeable and courteous. Highly recommend driving to the Orleans location to buy your spa

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Marc Tanguay

My name is Evens, me and my wife were very satisfied with Adrian's service on our first hot tub purchase from Mermaid. Thanks for everything Adrian.

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Jules Pierre Evens

Greg was awesome to work with. He was super informative and answered all the questions that I had. He made the entire process of researching and purchasing a hot tub very straightforward

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Hunter Bell

We dealt with Adrian Campbell and what an excellent sales person he is! He knows his stuff and is definitely very knowledgeable about the pool and hot tub business. We purchased our hot tub within less than 30 mins of speaking with Adrian. Brilliant customer service. Dwaine (my husband) and I felt really confident giving him our business. The hot tub is everything we hoped for it to be!

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Merissa Cowell

Our pool needed replacing after the wind storm in Spring 2022, and Adrian was a dream to work with to get things sorted out for us! He was super responsive and a real pro. Once things were finalized with insurance, we moved on to working with Jackie from the installation department who was equally pleasant! Well done Mermaid 🙂 Thanks SO much for getting us our main backyard attraction back!!!!!

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Tina Sparrow

Great chat with Greg about looking to upgrade. Looking to working with him going forward!!! Excellent customer service

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Nick Thornton

Purchased an above ground pool from Adrian at the orleans location. And wow amazing customer service. Very insightful. The pool is perfect for our family ! Great quality! Great customer service 🙂 perfect timing for this heat wave coming on. So happy !! Highly recommend:)

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Val Etc

We are more then happy with our new hottub. Eric and Mat the technicians were more then pleasant and knowledgeable in showing us on how to keep our tub in perfect shape ( right chemicals and maintenance schedules to be plan. We would recommend their expertise to anyone who is a newbie in using their products. Thanks to them for educating us on the subject. Guys you’re the best.

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Suzanne Beaudoin

Contacting Mermaid for service hasn’t always been easy. That being said, after they opened our pool for the season in April 2023, we noticed constant small bubbles coming out of the jets. It appeared we had air in our system. Service appointment was booked, for a Saturday. Eric showed up on time and fixed the issue right away. He even patched a tear in our liner. He answered all my questions. I was very pleased with his service!

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Charles Beaver

Karan was very helpful during a recent visit. She was mentoring and training new staff. She was kind patient and always takes the time to explain things to those of us not fluent in spa maintenance.

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Phil D

I use Mermaid Pools Orleans every year to open and close my in-ground pool and I always have great service! A special thank you to Michel Cote for going above and beyond on customer service - very friendly, knowledgeable and professional. Would recommend to anyone looking for great pool service.

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Judy Kipping

Both Kayla and Kelsey are amazing!! We love their professionalism and great service! They are very pleasant to work with, responsive to our concerns and address them with care. We highly recommend them and would love to have them care for our pool every year! Thank you!!

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Raman Chawla

Another wonderful experience with Kayla and Kelsey. They make pool openings fun and entertaining. Thank you guys - appreciate the helpful advice and great service!

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Sameer Sultan

Great service from Greg at Mermaid in Orleans. He went through various hot tub options, helped us choose the best fit for us, and we negotiated a good price. He also followed up in terms of use and was able to get a speedy delivery arranged. Highly recommend Greg if you're buying a hot tub.

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Catherine McKenna

My customer rep was Adrian and he went above and beyond. He was very responsive to emails, good advice and recommendations and very thorough. I would recommend Adrian as he was polite, professional, knowledgeable and had very good people skills

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Angela Rutter

We highly recommend Kelsey and Kayla for above ground pool maintenance (opening and closing). They are AMAZING! They are extremely knowledgeable, personable and helpful. You couldn’t ask for more! We will be having them open and close our pool for years to come. Thank you so much ladies!

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C Singh

Micheal and Mena were so helpful with my questions that lead me to make the switch from saltwater system to ionizer system. Micheal went the extra mile by helping me put together the system enough that I could take home and complete myself. I know if I have more questions he is always happy to help. Thank you!

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Joy Meinzinger

After a difficult winter of heavy snow and ice, our above ground pool met it’s sad demise. Stressed about the additional unexpected cost of replacing it, we started researching new above ground pools, installation, and pool service providers. We were even considering purchasing one online and getting it installed. We were exploring and costing out all of our options and comparing them all to determine was was best for us. For pool builders, providers, we started local and went to Mermaid pools. We met with Adrian. We chatted about what happened to our previous pool and that we were looking to buy - but we were spending the day comparing prices and services with other locations. Adrian helped us to look through the models and was knowledgeable and confident about all the products and systems they sell. We chatted about what we found online, as well as other providers- he knew about those products and their services and what to look out for - it was a good frank conversation. He laid out some options and quotes for us without forcing anything. We asked so many questions and he answered all of them. No pressure was felt. We thanked him and we were off to other locations. Waste of our time. At the 2 other locations, we were met with inexperienced, ill-informed and even unenthusiastic clerks. They didn’t really know their pools past the print out (which we could read), and their warranties were not as comprehensive. One store clerk redirected us to their website for a quote or to go to Gatineau and talk to their sales people there - they couldn’t help us with anything. Needless to say we purchased our pool today with Mermaid and Adrian and are now looking forward to our install. Our old pool will be dismantled and disposed of by the Mermaid installation team. We have a comprehensive 5 year warranty on our new pool. We easily applied for financing. And we will be pool ready again for the summer! We did our homework. We were thorough. And we are happy and relieved with the choice we have made. Adrian was excellent and confident. We look forward to our new pool and relationship with Mermaid. Thanks again!

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Cyr-Kelderman Famille

Purchased a pool from Adrian Campbell at the Orleans location. The price was comparable to other pool companies in the city. Adrian explained the process very clearly. He responded to email and texts promptly. He provided information sheets on what to expect through the process or while waiting for the pool to be installed. He was transparent and professional. At this point I highly recommend buying a pool from him. I appreciate the 5 year installation warranty Mermaid provides as with other companies they only provide a 1 year warranty. I will provide a second review after the installation of my pool but if it goes as well as the sales process I will be a very satisfied customer.

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Mark Lavictoire

My husband and I had a great experience at Mermaid pools. Adrien was very helpful, informative and was pivotal in our decision to buy a hot tub. I highly recommend Mermaid pools and make sure you ask for Adrien if you would top notch service.

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Tylie Theriault

Excellent service and warranty service , great costumer service We love our Bullfrog Spa ! Thank you !

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Michael Eric Frenette

Adrian was great to talk to and made getting a new pool easy.

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John King

Great service by Adrian! He was very professional and sold us what we wanted without pressuring us into what we didn’t want/needed. Overall great experience! Totally recommend !

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Stephanie Delorme

Dealt with Adrian at Mermaid for an insurance claim. He was very knowledgeable about the process and quick to answer my questions (I asked a lot of them). He took the pain out of the process and was very personable. If you're dealing with Mermaid Pools, ask for Adrian. 5 star service!

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Liam Malone

Since our last review 3 years ago, we want to provide an update this March 2023… We have dealt with Adrian at Mermaid in Orleans for 3 above ground pools at different times. Each time we were incredibly well treated, informed of all options, given expert advice and ultimately were extremely satisfied. The entire process was well explained. The delivery was on time and installation team was amazing. The pool instruction training session was excellent. Highly recommend going to see Adrian at Mermaid in Orleans if you are thinking of investing in a pool. Review from 3 years ago… We highly recommend Mermaid Pools. We purchased an above ground for our son and daughter in law which Adrian Campbell helped us with. Adrian was absolutely wonderful. Best experience! The installation crew were fabulous, on time, fast and friendly. Can't wait for another summer swimming in their above ground pool with our grand children!!!

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R A

Went shopping around for some hot tubs. I wish i went to Mermaid pools first and not wasted my time at the other stores. We talked with Adrian and he explained everything to us and we were very impressed with his knowledge and service. Our new house is not ready until Fall, but we are definitely going back to buy a Bullfrog hot tub from Adrian next month!

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Sofia Haqqani

Excellent experience, Adrian was extremely knowledgeable and never felt pressure into buying. Thanks for the great service Adrian and looking forward to enjoying our new hot tub.

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Yves P.

Our hot tub needed service and Eric came right out. He was knowledgeable, fast, and really helpful. It was back up and working in no time! Adrian Campbell at Mermaid Pools in Orleans gave us great service and helped us find the right hot tub for us.

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Steve Nolan

I purchased a Bull Frog hot tub and could not be more pleased with the service received so far. Adrian is quick to answer, very helpful and patient answering all of tub related questions! 10/10 would recommend speaking with Adrian if you’re looking to purchase a hot tub or pool!

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Shayla Visutski

Service was amazing and very knowledgeable and very helpful. Adrian helped us make all decisions and was very professional. Highly recommend as the place to go if you are looking for a pool.

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Jer W

We recently purchased a Bullfrog spa from Mermaid and absolutely love it! Our sales associate Greg Higgins was very knowledgeable, informative and easy to work with. He even recommended an electrician that did a great job with the hot tub hook up. Eric and Rebecca the spa technicians, did an amazing job with the cover installation and hot tub operation instructions. I would definitely recommend Mermaid to family and friends.

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Bryan Sabourin

I’m giving a 5 star because of the excellent service we received from Eric who came to the house to do the set up. Very friendly, knowledgable and professional. Knew all the settings by heart and gave us lots of tips and advice. The guy who answered the phone at the pool service department was excellent too. Didn’t catch his name. Top notch service.

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Ka Wi

Eric came and winterized our hot tub. It was quick, clean and well done

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Jaideep Lal

Greg sold me a spa in Orleans. He was super helpful. i walked in and he took care of me right away. took time to explain the different options available and eventually helped me chose the right one for me. i called a couple times after to ask questions and once again, he was super helpful. once delivered, Éric came over to get tub started.. he was super knowledgeable and took time to explain everything to me before leaving.

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Jrexantus

Wonderful experience with our service with Mermaid Pools! We always get quick responses and good advice every time. Eric did our pool closing and winterization. He was punctual and very helpful with advice about maintaining our pool. Highly recommend Mermaid pools and the professional work by Eric!

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Rosemary Mahone

Thanks Adrian for the good service

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Ahmed Zubaidi

Looked at multiple places but found the best deal and service at Mermaid. Adrian was honest and upfront. Everything that was promised was delivered ahead of the timelines we discussed. We were in our new hot tub 10 days after purchase. Delivery and setup was smooth and everyone was great to deal with. Very pleased with this purchase.

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Colin Birch

Signature Spa 5 We went into Mermaid Pools on an impulse, just to look around. We met Adrian and we left as hot tub owners. He was very personable and genuine. Adrian took the time to explain everything to us in a way that dispelled any doubts about our purchase. He was always available to answer our questions, even after the sale. Anytime we go to Mermaid he makes us feel welcome. The purchase of our hot tub was very positive. Bean's Hot Tub Moving Inc. delivered our hot tub. Those guys were great. Very able and friendly. Eric and Rebecca came to our place to install our lift kit and explain the ins and outs of our hot tub. They were great too. It was raining, but they were very upbeat and friendly.

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Andy G

We bought our first spa. Adrian was very valuable in helping us with choices and installation decisions.

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Jose Bruneau

Had a great experience with Mermaid pools from purchase to install. Thanks in particular to Robert and Rebecca who came out today to install the cover and run us through the operation of the spa.

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Scott Tomlinson